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TEXT BOOK Cummings, T., & Worley, C. (2015). Organization development and change. (10th ed.). Stamford, CT: Cengage Learning. ISBN#: 13 9781133190455 (print), ISBN#: 13 9781285800967 (e-text).
Galbraith, J. (2014). Designing organizations: Strategy, structure, and process at the business unit and enterprise levels. (3rd ed.). San Francisco, CA: Wiley. ISBN#: 13 9781118409954 (print), ISBN#: 13 9781118417294 (e-text).
Part 1:
Q.1 What is a holographic organization?
Describe its characteristics. (1
Mark) (Words 150-200)
· Q.2 How important is
the ‘collective organizational learning’ in the development of a new
organization design (i.e. the holographic design)? (1 Mark) (Words 150-200)
· Q.3 Compare a
holographic design to a matrix-based structure. What similar advantages could
you identify for organizations implementing these structures? (1.5 Marks) (Words 200-300)
Part 2:
Q.4 Please refer to table 12.5 in Chapter
12 of your textbook. Then,
provide an example of an organization that uses a customer-centric structure.
Please justify your answer. (1.5 Marks) (Words 200-300)


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