skip to Main Content
The smarter way
to do assignments.

Please note that this is just a preview of a school assignment posted on our website by one of our clients. If you need assistance with this question too, please click on the Order button at the bottom of the page to get started.

Flying the Friendlier Skies
The purpose of this exercise is to give you practice in developing a lesson plan for the job of an airline reservation agent for a major airline.
The airline has just hired 30 new reservation agents, and you must create a 3-day lesson plan for their training program.
Airline reservation agents need numerous skills to perform their jobs. JetBlue Airlines has asked you, as the designated Training Manager, to quickly develop the outline of a lesson plan for its new reservation agents. The main duties of a Reservation Agent include the following:
Customers contact the airline reservation agents to obtain flight schedules, prices, and itineraries. The agent looks up the requested information on the airline online flight schedule systems, which is updated continuously. The agent must deal courteously and expeditiously with the customer, and be able to quickly find alternative flight arrangements in order to provide the customer with the itinerary that fits their needs. Alternative flights and prices must be found quickly so that the customer is not kept waiting, and so that the reservation operations group maintains its efficiency standards. It is often necessary to look under various routings, since there may be a dozen or more alternative routes between destinations.
In addition, as the Training Manager, you must be sure to include other aspects of organizational knowledge into the lesson plan. As an example:
“JetBlue Airways is dedicated to bringing humanity back to air travel. We strive to make every part of your experience as simple and as pleasant as possible.”
To discover more about Jetblue go to its website at (Links to an external site.).
NOTE: See Figure 5-2 in your textbook for a general lesson plan template.
NOTE: See Figure 5-3 in your textbook for a sample completed lesson plan.


Clicking on this button will take you to our custom assignment page. Here you can fill out all the additional details for this particular paper (grading rubric, academic style, number of sources etc), after which your paper will get assigned to a course-specific writer. If you have any issues/concerns, please don't hesitate to contact our live support team or email us right away.

How It Works        |        About Us       |       Contact Us

© 2018 | Intelli Essays Homework Service®

Back To Top