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This two-part assignment asks you to imagine that you are the manager of Manhattan Galleries. Your new assistant has written a letter responding to a customer’s claim that her painting was delivered with sags in the canvas. You instructed your assistant to write a positive adjustment letter that would offer to reimburse the customer for the cost of having the canvas re-stretched at her local framing shop. This client could be an important source of future business and referrals for you. You are dismayed when you read your assistant’s letter, which needs substantial revision before you would consider sending it to a customer. PLEASE READ FILE FOR ALL REQUIREMENTS

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